Free shipping, great shopping
Last year about this time I noticed several packages arriving for my wife from Zappos. I had never heard of it before then, so I asked her who or what is Zappos?
She told me that it was an Internet store she had found out about from a friend when she was complaining about how hard it was to find shoes that fit her feet. Her friend told her to try Zappos for both shoes and clothes because not only do they have a great selection of styles and sizes, but they offer free shipping both ways.
Well, my wife was all over that in a flash! She has bad memories of ordering a dress from a catalog that according to their size chart was supposed to fit her, and it was too large so she returned it for a smaller size, which was still too large, returned it again and it was STILL too large and returned it again and they said that they didn’t have anything smaller so she asked for a refund. She ended up paying about $100 on shipping (both ways) and never ended up with a dress to show for it!