Bad customer service

Last night my wife decided to bring pizza home for dinner on her way home from work.  She called the Pizza Hut that she drives past twenty minutes before she left work.  She ordered her pizza (only one, mind you) and was told it would be ready in twenty minutes.  She got there thirty minutes later, and paid the $11 tab.  After she paid the tab, she was told that they were short handed that night and running “a little behind.”  She waited over a half hour before her pizza was ready.  If she had known that they had not even started her pizza before she showed up she would have cancelled the order and gone to McDonald’s!  Not impressed at all!  Next time she wants pizza, she’ll be asking if the pizza is ready before she pays for it!