About six months ago I took our dogs to a local big-name chain pet store to have them both groomed. I didn’t have the time or energy to do it myself, and they really needed it. I usually take care of the grooming personally, but it just wasn’t going to happen. Anyway, I paid about eighty dollars (if I recall correctly) and they did a fair job. I thought that they had done a good job until I got home and found that they neglected to groom out the left hindquarter of one of the dog – it was still a mess! So I had to groom that part myself.
Anyway, yesterday I got home from running errands and found a message on my answering machine from that store that there were calling to remind me of the appointment on Monday to have both of my dogs groomed again! Well, I had never made another appointment for that, and after checking with my wife, we decided that we needed to give the pet store a call. The woman that answered the phone agreed to cancel the appointment and told me that they just always schedule another appointment for the dogs even if we didn’t ask for one! I think that is a sleazy thing to do! I can understand a courtesy call/reminder that it had been six months since the last grooming, and asking the owner to call to make an appointment, but to actually make it without the owner’s consent, well that is just wrong.
No comments yet.